Terms & Conditions ToffeeTribe Workations
Thank you for taking the time to read through our Terms & Conditions. Kindly read them thoroughly, before using our services. This is very important, because by booking with us, you automatically agree that you accept those rules and regulations. You are legally entitled to expect from us what you purchase with us, in addition to your obligations as a customer. Our utmost drive is for you to have a trouble-free and out of the world work experience.
The terms ‘ToffeeTribe’, ‘we’, ‘us’, ‘our’ refer to ToffeeTribe Workations, the organizers or sellers of the workation / team retreat / event. ‘Freelancer’, ‘Diginomand’ ‘Customer’, ‘you’, ‘your’ stand for you as participant in our trips or events, as visitor of our website, or as user of our services in any other way. Please contact us by e-mail at any time in case of questions: hello@toffeetribe.com
Changes and Cancellations
If you are obliged to change or cancel your booking you should contact us immediately, best by e-mail to hello@toffeetribe.com. For more detailed information, please see ‘Changes and Cancellations’ below.
Bookings Transfer.
Any and all documents provided by us are personal and cannot be transferred to others, unless stated otherwise in the booking conditions. In case of doubt, please contact us before transferring a ticket / reservation to someone else.
Customer Information
As the customer, you are responsible to supply correct information to us.
We will not be liable for the potential additional costs arising from the incorrect supply of information.
Aggressive behaviour & misconduct
In case of aggressive behaviour and refusal to comply with stated codes of conduct, and resulting to rejection by our partners, we are not responsible.
We reserve the right to cancel your participation on our Workation / event immediately, if you depict aggressive behaviour, harm to other persons, demolition, or other severe misconduct during the Workation / event.
Complaints
If you have a problem during your workation / trip / event, please inform the on-location host immediately.
Booking & booking requests
We reserve the right to refuse to accept booking requests in our absolute discretion without stating the reason for doing so.
Payment conditions may vary between trips / events. In some cases, a deposit will be asked.
Booking for other participants
The customer booking the trip / event for other participants will be responsible for the full cost of the trip / event, cancellations and amendment charges for each customer. It is therefore advised that every customer who pays for their own trip / event participation books for themselves.
Administration fee
We reserve the right to charge an administration fee or extra costs for our services outside the stated package price.
Discounts
If a discount is stated, kindly claim it before making the booking. Once a booking has been made, discounts cannot be applied retrospectively.
Payment Plans
If you would wish to have a payment plan that is convenient to you kindly contact us on email to.
Deposits
Deposits are applicable if stated in the booking conditions of a trip / event.
If applicable, deposits need to be paid within the asked time frame. Otherwise, we have the right to cancel your booking.
Any deposits are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the space. The space can only be guaranteed once we receive full payment.
Transport
Transport will be included in the pricing unless stated otherwise and this does not change regardless.
Changes and Cancellations
If you are obliged to change or cancel your booking you should contact our office immediately through e-mail to hello@toffeetribe.com.
Cancellation by customer
If you cancel your arrangements, you may be entitled to a partial refund. Fees will apply as outlined on your receipt or booking confirmation.
Refunds for individual bookings and group bookings
Different refund terms may be applicable, according to individual booking conditions of a trip /event.
Cancellation by customer 7 days before the Workation/Event date, = no money paid will be refunded
Cancellation by customer 15 days before the Workation/Event date= 50% of the total price is held as cancellation fee 50% of the total price will be refunded
Changes by customer
Where a change requested by you to your travel arrangements is permitted and possible, service fees may apply.
Changes and cancellation by ToffeeTribe
ToffeeTribe has the right to cancel your participation in a workation/ event if full payment is not received.
It is unlikely that we will have to make any changes to your booked workation / event, but occasionally small changes may be made, which we reserve the right to do at any time.
We also reserve the right in any circumstance to cancel or amend your booking. In that case, a comparable trip at an alternative date may be offered, or paid fees may be partially refunded, but we do not guarantee that any refunds will apply.
Please ensure that we have your contact e-mail address so that we can contact you as soon as a need for a change or cancellation of your booking arises.
Dates
ToffeeTribe Workations / trips / events start and finish when stated on your booking confirmation.
Workation Activities
Participation in activities during your trip / event is done at your own risk. Any persons who may be pregnant, suffer from neck, back or heart conditions or have had any prior injuries have to inform supervisors, instructors or alike and are not to participate in any activities that may harm their health or the health of others.
Tides, sea, wind and weather conditions that could dictate cancellations will be considered .